Terms of Use

The strandscolor.com website (the “Site”) is owned, operated and maintained by Strands LLC. We hope you enjoy the site and the products offered.

Agreement with Our Terms and Conditions of Use

By using this Site, you agree to accept the terms and conditions, so please be sure to read them carefully. If you do not agree with our terms and conditions, please do not use our Site. The following terms govern your use of, and purchase of products from our Site.

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change represents your agreement to follow and be bound by the terms as changed. Additionally, we may change, move or delete portions of the Site or add to it from time to time.

Product Availability

Occasionally products may not be available for immediate shipment. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.


Order confirmation will be sent via email within 2 working days of the order being placed. If availability is an issue you will be notified of any delays and asked whether you wish to proceed with the order. Purchased items are usually shipped within 5 business days of the order, although most will be within 2 days. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 2 weeks, please contact us.

Shipping & Handling Charges

All orders are shipped UPS ground or USPS mail in the USA. For orders with special shipping requests such as overnight, next day and 3-day delivery and any international orders, please contact the office at 760-636-6923.

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online websites.

  • USPS Order Tracking
  • UPS Order Tracking

Order Cancellation

You may cancel an order at any time prior to shipping by calling 760-636-6923. You may also cancel via our contact page. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our RETURN POLICY if your order has already shipped.

Return Policy

All merchandise is carefully inspected before it is shipped. If you are not satisfied with a product you must call the office within 10 days after receipt of order, or you may also notify us via our contact page. You must receive authorization before you return any merchandise. There are no refunds on shipping and handling charges. All returns must be carefully repacked in the original packaging.

Any refunds will be returned to the cardholder’s account using the original payment method, within 30 working days of receipt of the faulty product. We cannot be held liable for losses of any returned box and will only issue credit/replacement once the returned box is in our possession.

Site Contents

All material, including images, illustrations, photographs, video clips and written content that appear as part of this Site (the “Contents”), unless otherwise noted, are owned and controlled by Strands LLC. The Site as a whole is protected by copyright and trade dress and all rights, titles and interests are owned by Strands LLC.

The Site and its Contents are intended solely for personal, noncommercial (other than product purchases) use by users of our site. You may download or copy the Contents and other downloadable items on the Site for your personal use only. No rights, interest or title in any downloaded materials is transferred to you as a result of such copying or downloading.

User Comments, Feedback and Other Submissions

Any and all comments, feedback, suggestions, ideas or submissions offered to the strandscolor.com Site regarding products or the Site itself shall remain the property of Strands LLC. Any submission shall constitute an assignment of those rights to Strands LLC, which shall not be limited in any way of its use, commercial or otherwise. Strands LLC will not be obligated to maintain comments in confidence, pay for use of comments or respond to user comments.

Secure Ordering

Strands LLC, in operating the strandscolor.com Site, uses Secured Socket Layers (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number). Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

Strands LLC will terminate, in appropriate circumstances, the access of users who are repeat infringers. If you are a copyright owner or the legal agent of a copyright owner, and you believe that any user submission or content on the Site infringes upon your copyrights, you may submit a notification to our contact page pursuant to the Strands Hair Color Digital Millennium Copyright Act Notice.

Strands Hair Color Digital Millennium Copyright Act Notice: If you believe that content available on or through the strandscolor.com (“Strands LLC”) website (“Website”) infringes one or more of your copyrights, please immediately notify Strands LLC Copyright Agent via our contact page, providing the information described below. A copy of your Notification will be sent to the person responsible for the material addressed in the Notification.

Please be advised that you may be held liable for damages if you make material misrepresentations pursuant to federal law in a Notification. Thus, if you are not sure content located on or linked-to by the Website infringes your copyright, you should consider first contacting an attorney.

All Notifications should include the following:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
  • Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Site Disclaimer

This Site and all contents of the Site are provided on an “As Is” basis without warranties of any kind, either expressed or implied. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site and that Strands LLC shall not be liable for any damages of any kind related to your use of this Site.


You agree to defend, indemnify and hold Strands LLC harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site.


For all other inquiries, please contact:

Strands LLC. At Beauty4Pros
77734 Country Club Dr.
Palm Desert CA 92211

You may also contact us by email here.